For your return, please use our Return portal. If there are any problems with your shipment, we apologize.
In order to process your return as quickly as possible, please enclose a copy of the order as well as a description of the mistake or return explanation. For reimbursement, please enclose your bank or Paypal information with the return package.
This is not a prerequisite for the effective exercise of the right of withdrawal.
For returns from Germany, you can request a free returns label via e-mail or telephone.
Your returns to Germany will be processed within 2-4 workdays of receipt. For further questions/clarifications, please contact us at firstname.lastname@example.org.
For any other questions or problems related to your order, you can contact us by email or phone.
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